Your systems,
always running.
Launching is just the beginning. Software needs ongoing care — security patches, performance tuning, bug fixes, and feature updates. We provide reliable, SLA-backed support so your team can focus on the business, not the infrastructure.
What's included
Predictable costs, proactive care, and fast response times when things go wrong.
Monthly Retainer Plans
A dedicated block of hours each month for ongoing development, improvements, and support. You get predictable budgeting and priority access to our team without the overhead of managing it in-house.
Bug Fixes & Updates
When something breaks or needs updating, we handle it quickly. From critical hotfixes to dependency updates and OS compatibility patches, we keep your software current and stable.
Monitoring & SLA
We set up uptime monitoring, error tracking, and performance alerts so issues are caught before your users notice. Our SLA-backed plans guarantee response times you can count on.
How it works
Simple, transparent support from onboarding to ongoing care.
Onboard
We audit your existing systems, set up monitoring, and document the architecture so we can respond quickly to any issue.
Monitor
Automated tools watch your systems around the clock. We track uptime, performance, errors, and security vulnerabilities.
Respond
When something needs attention, we act fast. Critical issues get immediate response; routine tasks are handled within your SLA window.
Report
You receive regular reports on system health, completed work, and recommendations for improvements or upcoming needs.
Frequently asked questions
What's included in a support retainer?
Retainers typically include bug fixes, minor feature updates, security patches, performance monitoring, and a guaranteed response time SLA. We customize plans based on your system's needs.
How fast do you respond to issues?
Response times depend on your plan. Standard plans include next-business-day response. Priority plans include same-day response with escalation paths for critical issues.
Can you support systems you didn't build?
Yes. We regularly take over maintenance of existing applications. We start with a codebase audit to understand the system before taking on support responsibilities.
What if I need a major feature, not just maintenance?
Retainer hours can be used for small features. For larger feature work, we scope it as a separate project with its own timeline and estimate, often at a preferred rate for retainer clients.